Faqs

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to example@domain.com.

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  • CONTACT

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

PRODUCT

You can check out our prices on our website: www.DuaParfums.com

You can email us your fragrance requests for Original Blends, Inspirations and Hybrids to: Creators@duaparfums.com
We have sales almost every weekend. Please stay tuned to our social media, website and group for all the latest updates on sales. Facebook Group: https://www.facebook.com/groups/1644700509189605 Instagram Page: https://instagram.com/theduabrand Facebook Page: https://www.facebook.com/theduabrand

All our raw materials are procured through certified vendors and processed under the supervision of IFRA certified chemists before being imported into the US. Therefore, it's our promise that you will get the best products delivered when you make a purchase from The Dua Parfums!

The main ingredients used in our fragrances are: Alcohol Denat, Aqua (Water), Parfum (Fragrances), Citral, Citronellol, Coumarin, Eugenol, Farnesol, Geraniol, Limonene, Hydroxycitronellal, Isoeugenol, Linalool, 4-Hydroxyisohexyl-3-Cyclohexene Carboxaldehyde, Alpha-Isomethyl, Ionone.

RESTOCK

Yes, we do restock sold-out fragrances.

Our restock list is shared almost every weekend. You can check it out on our Facebook group: https://www.facebook.com/groups/1644700509189605

ORDER

To place your orders, please visit our website: www.DuaParfums.com

For all order-related queries, please email us at: support@theduabrand.com

Please expect 3-5 business days' processing time due to the high volume of orders.

We share order tracking details via email, as the turnaround time depends on your shipping destination.

If you need to make a special request about your order, such as using a particular shipping carrier, cancelling your order, or making a change to the products in your order, to make sure your request is processed, please email support@theduabrand.com within 8 hours of placing your order to ensure we can pass your request on to our fulfillment center. After 8 hours, we cannot guarantee any special request can be honored. We no longer accept requests to combine international orders.

PAYMENT & DELIVERY

Shipping charges vary according to each country. You can add your shipping country at checkout, on our website, to calculate the charges.

We are not able to ship to a few countries yet, due to custom issues. However, for all the latest shipping updates, please join our Facebook group: https://www.facebook.com/groups/1644700509189605

RETURN & EXCHANGE

We do not accept any returns or refunds as per the company policies. However, we do accept returns or exchanges for products damaged in transit or if the incorrect order is shipped.

We have a Facebook group where we encourage reselling or swapping of our fragrances. Here’s the link to our group: https://www.facebook.com/groups/resellswapduafragrances

CONTACT

You can contact us through: support@theduabrand.com The DUA Brand Office: 909-771-1580

Our support operating hours are from Monday to Friday, 9:00 AM to 5:00 PM, Pacific time.

Unable to find satisfactory answers ? Contact Support